Q, Can you order the products and pick them up at the shop?
A. All the products here can be ordered, picked up and paid for in our shop in Port Erin. When checking out remember to select the Isle of Man as your country. You will then have the option to choose to pay at store when your order is ready.
Q. How do you calculate your delivery charge?
A. Our packaging is designed for three items, therefore if an order is placed that contains for instance four or five items, then the cost of postage and packaging per item four and five would be higher than for the first three items. In order to remedy this we have calculated the average cost of postage and packaging per individual item rather than per individual order.
Q. What do I do if my item is broken or faulty upon receipt?
A. In the first instance please contact Ken Quine and we will arrange for a replacement product to be sent.
Q. What methods of payment do you accept?
A. Payments can be made through PayPal and Google Checkout, who accept all major credit cards.
Q. Will my card details be secure when I make an online payment at the Ken Quine Online Shop?
A. Are secure site is hosted with SSL certificates at https://workconnexions.com, You will automatically be transferred there when making payment. Payments can be made through PayPal who are responsible for the safety of your card details.They will also insure any purchases up to £500. Ken Quine does not need to see your card details.
Q. Do I have to pay more for delivery to the UK mainland?
A. No. We absorb that cost generally speaking, however there may slightly higher prices for larger items that are delivered to UK.
Q. Where can I find the Ken Quine Shop homepage?
A. The Ken Quine shop can be found at www.kenquine.com. This part of the site is merely the Ken Quine Online Shop. For more details on the history of Ken Quine and the location of our Isle of Man retail outlet, please visit the main website.
Q. Will any of the great quality hardware, houseware, cookware and cakeware products I am used to buying in-store be available to buy online?
A. A small selection of the products we sell in-store are currently being sold through our main website at www.kenquine.com but our ultimate aim is to make all in-store products available to buy online here at the Ken Quine Online Shop.